Refund policy

At NutriBrands, we are committed to providing high-quality nutrition products. If you are not completely satisfied with your purchase, we are here to help.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, the product must:

  • Be unused, unopened, and in its original sealed packaging.
  • Be in the same condition in which it was received.
  • Include proof of purchase or order confirmation.

To initiate a return, please contact us at sales@nutribrands.org with your order number and reason for the return. Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send the product.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of receiving your order at sales@nutribrands.org and include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging

We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Due to health, hygiene, and safety regulations, we cannot accept returns or exchanges for:

  • Opened or partially used nutrition products.
  • Products with broken or tampered seals.
  • Products damaged due to improper storage after delivery.

If you have questions about whether your item qualifies for a return, please contact our customer support team before sending it back.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered. If you need an exchange, please contact us at sales@nutribrands.org.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed within 7–10 business days using the original payment method whenever possible.

Please note that it may take additional time for your bank, card provider, or payment service to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@nutribrands.org.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Email: sales@nutribrands.org
Website: nutribrands.org

We appreciate your trust in NutriBrands and strive to ensure a positive shopping experience for every customer.